{"id":31945,"date":"2025-07-17T17:24:56","date_gmt":"2025-07-17T17:24:56","guid":{"rendered":"https:\/\/biscottimascolo.it\/return-and-refund-policy\/"},"modified":"2025-07-17T17:24:56","modified_gmt":"2025-07-17T17:24:56","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/biscottimascolo.it\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p data-start=\"100\" data-end=\"305\">Biscottificio Domenico Mascolo S.r.l. Unipersonale is committed to ensuring maximum customer satisfaction. The following are the conditions for any returns and refund requests. <\/p>\n<hr data-start=\"307\" data-end=\"310\">\n<h3 data-start=\"312\" data-end=\"363\"><strong data-start=\"319\" data-end=\"363\">1. Food products and right of withdrawal<\/strong><\/h3>\n<p data-start=\"365\" data-end=\"603\">Pursuant to Article 59 of the Consumer Code (Legislative Decree 206\/2005), the right of withdrawal <strong data-start=\"453\" data-end=\"464\">does not apply<\/strong> to food products packaged to order or clearly personalized, or products that are likely to deteriorate or expire rapidly. <\/p>\n<p data-start=\"605\" data-end=\"764\">Therefore, the products for sale on this site are not subject to the right of withdrawal, except in the case of <strong data-start=\"709\" data-end=\"733\">damaged<\/strong> or <strong data-start=\"736\" data-end=\"763\">non-compliant<\/strong> products.<\/p>\n<hr data-start=\"766\" data-end=\"769\">\n<h3 data-start=\"771\" data-end=\"811\"><strong data-start=\"778\" data-end=\"811\">2. Damaged or incorrect product<\/strong><\/h3>\n<p data-start=\"813\" data-end=\"902\">If the package received shows obvious damage to the packaging or anomalies, we recommend:<\/p>\n<ul data-start=\"903\" data-end=\"1138\">\n<li data-start=\"903\" data-end=\"962\">\n<p data-start=\"905\" data-end=\"962\"><strong data-start=\"905\" data-end=\"930\">Accept with reservation<\/strong>, signing the delivery note for the courier;<\/p>\n<\/li>\n<li data-start=\"963\" data-end=\"1024\">\n<p data-start=\"965\" data-end=\"1024\"><strong data-start=\"965\" data-end=\"998\">Document the damage with photos<\/strong> of the package and the product;<\/p>\n<\/li>\n<li data-start=\"1025\" data-end=\"1138\">\n<p data-start=\"1027\" data-end=\"1138\"><strong data-start=\"1027\" data-end=\"1055\">Please contact us within 48 hours<\/strong> of receiving your order by emailing <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1085\" data-end=\"1113\">info@biscottificiomascolo.it <\/a>and attaching images.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1140\" data-end=\"1226\">We will evaluate the case and, if the damage or error is confirmed, we will be able to offer:<\/p>\n<ul data-start=\"1227\" data-end=\"1348\">\n<li data-start=\"1227\" data-end=\"1262\">\n<p data-start=\"1229\" data-end=\"1262\"><strong data-start=\"1232\" data-end=\"1261\">la sostituzione del prodotto;<\/strong><\/p>\n<\/li>\n<li data-start=\"1263\" data-end=\"1348\">\n<p data-start=\"1265\" data-end=\"1348\">or a <strong data-start=\"1275\" data-end=\"1305\">full or partial refund<\/strong>, as agreed with the customer.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1350\" data-end=\"1353\">\n<h3 data-start=\"1355\" data-end=\"1383\"><strong data-start=\"1362\" data-end=\"1383\">3. Refund times<\/strong><\/h3>\n<p data-start=\"1385\" data-end=\"1587\">In case of a refund, the amount will be returned within <strong data-start=\"1439\" data-end=\"1463\">14 working days <\/strong>of confirmation of approval of the request, using the same payment method used at the time of purchase.<\/p>\n<hr data-start=\"1589\" data-end=\"1592\">\n<h3 data-start=\"1594\" data-end=\"1638\"><strong data-start=\"1601\" data-end=\"1638\">4. Contact details for complaints and assistance<\/strong><\/h3>\n<p data-start=\"1640\" data-end=\"1810\">For any order-related issues, please write to:<br data-start=\"1698\" data-end=\"1701\"><strong data-start=\"1704\" data-end=\"1736\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1706\" data-end=\"1734\">\u2709\ufe0f info@biscottificiomascolo.it<\/a><\/strong><br data-start=\"1736\" data-end=\"1739\">Specifying your order number and the details of the issue you encountered.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Biscottificio Domenico Mascolo S.r.l. Unipersonale is committed to ensuring maximum customer satisfaction. The following are the conditions for any returns<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31945","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and Refund Policy - Biscotti Mascolo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/biscottimascolo.it\/politica-di-reso-e-rimborso\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - Biscotti Mascolo\" \/>\n<meta property=\"og:description\" content=\"Biscottificio Domenico Mascolo S.r.l. 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